Support
HCC2D Support
Support page for users of HCC2D Decoder, HCC2D Encoder, and HCC2D Streamer.
HCC2D Decoder App
HCC2D Decoder is currently available on Android and iOS.
- Google Play: https://play.google.com/store/apps/details?id=com.hcc2d.decoder&hl=en&gl=US
- Huawei AppGallery: https://appgallery.cloud.huawei.com/marketshare/app/C117478101?locale=en_US
- App Store for iPhone: https://apps.apple.com/us/app/hcc2d-decoder/id6762202762
Android requirements: Android 11 or later, ARM64 (arm64-v8a) devices only, device camera required, autofocus required.
iOS requirements: iOS 17.0 or later, iPhone and iPad, ARM64 Apple devices only.
HCC2D Encoder App
- App Store for Mac: https://apps.apple.com/us/app/hcc2d-encoder/id6767833986
macOS requirements: macOS 15.7 or later, Apple Silicon or Intel Mac devices only.
HCC2D Streamer App
- App Store for Mac: https://apps.apple.com/us/app/hcc2d-streamer/id6783502674
- Microsoft Store for Windows: https://apps.microsoft.com/detail/9N1HTGPRWVXC?hl=en-us&gl=US
macOS requirements: macOS 13.0 or later, Apple Silicon or Intel Mac devices only.
Windows requirements: Windows 10 version 2004 (build 19041) or later, including all Windows 11 versions, x64 devices only.
Contact
For help, contact us at info@hcc2d.com.
When Contacting Support
Please include the app version, device model, iOS or Android version, and a short description of the problem.
If relevant, include a screenshot so the issue can be understood more quickly.
Useful Links
Privacy Policy (Website)
Privacy Policy (HCC2D Decoder)
Privacy Policy (HCC2D Encoder)
Privacy Policy (HCC2D Streamer – App Store)
Privacy Policy (HCC2D Streamer – Microsoft Store)
Terms of Service